we had excellent customer service. Jarrod Campbell was our salesman and he knew everything that we ask him bout the car. we actually have been back already about an issue ad it took him about seconds to address I for us. Will recommend him and Miles to anyone looking for a new or used car.
I went there for an oil change and tire rotation was told 40 minutes was there 1 hour and half more the guy went to lunch and guess forgot about me when i went to ask about my car they couldn't find ticket so they didn't charge me and they did keep apologizing.. i was happy when i left just wasn't planning on spending 2 and half hours of my vacation day there
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. When you have an opportunity, please reach out to us at (217) 619-0135 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
I was told about 45 minutes for an oil change and tire rotation. I waited in lounge and after an hour plus I went out to shop to check on progress and there was only one service advisor at the desk and he was on the phone. He finally saw me and said that the truck was ready and that I could go ahead and go. Note: It was around lunch time so I assume that everyone was gone to lunch?? On the up side, the service was free for spending $40,000.00!!
Hi there, we regret to hear that you are displeased with your recent experience with us. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (217) 619-0135 so we can discuss your experience further. We look forward to hearing from you.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again for the recommendation, and have an amazing day!