Waited 1.5 hours for my oil change. When I checked on the status, I was told that they were having issues getting the oil filter off and were just about to get it off. Total time waited was one hour and 52 min. I was extremely upset. Was told they would give me a 10% discount. With a Discount they were trying to charge me $117 for a diesel oil change. Then I was told that my tires were rotated after I specifically told them not to rotate my tires. And they were trying to charge me. They took off the charge for the rotation and my oil change dropped to $97 which I believe was still high but I paid it so I could finally leave. Never going back there again.
Hi there, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you'd be willing to provide more feedback, please reach out to us at (217) 619-0135 so we can assist you further.
Oil Change and tire rotation. Arrived at 12:45. Appointment was at 1pm. Sat in waiting room. At 2:45, I went to see if there was a problem with my vehicle. My vehicle was sitting by Managers office. I received zero notification it was complete. Lack of communication was very frustrating.
I have always had great service, however my vehicle has been beating me up with repairs. Very disappointed I had to spend 4200 dollars aon a transmission for a car I have always taken care of. Will not buy a chevrolet again
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!